Call centers technology and techniques
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| Main Author: | |
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| Format: | Book |
| Published: |
Mason, OH
Thomson South-Western
2003
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xii, 276 p. 26 cm. 1 CD-ROM (4 3/4 in.) |
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| Bibliography: | Includes bibliographical references (p. 270) and index |
| ISBN: | 0538726865 9780538726863 |
Call center success essential skills for CSRs