Dealing with difficult people in the library

Dealing with difficult people in the library

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.

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Bibliographic Details
Main Author: Willis, Mark R. (Author)
Format: Book
Language:English
Published: Chicago American Library Association 1999
Subjects:
Libraries and readers > United States
Public libraries > Public relations > United States
Communication in library science > Security measures > United States
Public libraries > Security measures > United States
Online Access:Click Here to View Status and Holdings.
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100 1 # |a Willis, Mark R.  |e author 
245 1 0 |a Dealing with difficult people in the library  |c Mark R. Willis 
264 # 1 |a Chicago  |b American Library Association  |c 1999 
300 # # |a ix, 195 pages  |c 23 cm 
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337 # # |a unmediated  |2 rdamedia 
338 # # |a volume  |2 rdacarrier 
504 # # |a Includes bibliographical references (p. 187) and index 
520 # # |a Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies. 
650 # 0 |a Libraries and readers  |z United States 
650 # 0 |a Public libraries  |x Public relations  |z United States 
650 # 0 |a Communication in library science  |x Security measures  |z United States 
650 # 0 |a Public libraries  |x Security measures  |z United States 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=294409 
964 # # |c BOK  |d 01 

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