Dealing with difficult people in the library

Dealing with difficult people in the library

Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.

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Bibliographic Details
Main Author: Willis, Mark R. (Author)
Format: Book
Language:English
Published: Chicago American Library Association 1999
Subjects:
Libraries and readers > United States
Public libraries > Public relations > United States
Communication in library science > Security measures > United States
Public libraries > Security measures > United States
Online Access:Click Here to View Status and Holdings.
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Description
Summary:Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.
Physical Description:ix, 195 pages 23 cm
Bibliography:Includes bibliographical references (p. 187) and index
ISBN:9780838907603
0838907601

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