The telephone skills coaching manual 38 sessions for working with individuals and small groups

The telephone skills coaching manual 38 sessions for working with individuals and small groups

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Bibliographic Details
Main Author: Cochrane, Pat 1949-
Format: Unknown
Published: Aldershot Gower 2002
Subjects:
Telephone in business
Telephone etiquette
Online Access:Click Here to View Status and Holdings.
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Table of Contents:
  • V. 1. Key telephone skills and inbound calls--v.2. Outbound calls

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