The telephone skills coaching manual 38 sessions for working with individuals and small groups

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Bibliographic Details
Main Author:	Cochrane, Pat 1949-
Format:	Book
Published:	Aldershot Gower 2002
Subjects:	Telephone in business Telephone etiquette
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5541.T4 \|b C63 2002
100	1	#	\|a Cochrane, Pat \|d 1949-
245	1	4	\|a The telephone skills coaching manual \|b 38 sessions for working with individuals and small groups \|c Pat Cochrane
246	3	0	\|a Key telephone skills and inbound calls
260	#	#	\|a Aldershot \|b Gower \|c 2002
300	#	#	\|a 2 v. \|b ill. \|c 32 cm
505	1	#	\|a V. 1. Key telephone skills and inbound calls--v.2. Outbound calls
650	#	0	\|a Telephone in business
650	#	0	\|a Telephone etiquette
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=294049
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