Market-driven management how to define, develop, and deliver customer value

Market-driven management how to define, develop, and deliver customer value

Saved in:

Bibliographic Details
Main Author:	Webster, F. E
Format:	Unknown
Published:	New Jersey John Wiley &Sons 2002
Edition:	2nd ed
Subjects:	Consumer satisfaction Marketing > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

MARKET-DRIVEN MANAGEMENT USING THE NEW MARKETING CONCEPT TO CREATE A CUSTOMER-ORIENTED COMPANY
by: Webster, Frederick E.
Published: (1994)

Market-driven management using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E
Published: (1994)

Customer-focused marketing actions for delivering greater internal and external customer satisfaction
by: Chaston, Ian
Published: (1993)

Marketing connecting with customers
by: Harrell, Gilbert D, et al.
Published: (1999)

The 7 universal laws of customer value how to win customers and influence markets
by: Broydrick, Stephen C
Published: (1996)

Magnet marketing the ultimate strategy for attracting and holding customers
by: Graham, John R. (John Rushtond1931-
Published: (1991)

Value-Based Marketing for Bottom-Line Success 5 Steps to Creating Customer Value
by: D Bonis, J. Nicholas, et al.
Published: (2003)

Delivering customer value it's everyone's job
by: Albrecht, Karl
Published: (1995)

Emotion Marketing The Hallmark Way of Winning Customers for Life
by: Robinette, Scott, et al.
Published: (2001)

Handbook of customer satisfaction measurement
by: Hill, Nigel
Published: (1996)

Know your customer new approaches to understanding customer value and satisfaction
by: Woodruff, Robert B
Published: (1996)

The customer is key gaining an unbeatable advantage through customer satisfaction
by: Lele, Milind M
Published: (1991)

Customer behaviour consumer behavior and beyond
by: Sheth, Jagdish N
Published: (1999)

CIM revision cards delivering customer value
by: Donnelly, Ray
Published: (2009)

Stop selling, start partnering the new thinking about finding and keeping customers
by: Wilson, Larry
Published: (1997)

Satisfaction a behavioral perspective on the consumer
by: Oliver, Richard L.
Published: (1997)

Creating customer loyalty
Published: (1993)

Managing customer value creating quality and service that customers can see
by: Gale, Bradley T
Published: (1994)

How to measure customer satisfaction
by: Hill, Nigel 1952-
Published: (2003)

How to measure customer satisfaction
by: Hill, Nigell 1952-
Published: (1999)

Measuring and managing customer satisfaction going for the gold
by: Kessler, Sheila
Published: (1996)

Improve your profits....satisfying customers
by: Sewell, Ron
Published: (1988)

AMA handbook for customer satisfaction
by: Dutka, Alan F
Published: (1994)

Marketing for keeps building your business by retaining your customers
by: Furlong, Carla B
Published: (1993)

Mapping Experiences A Guide to Creating Value Through Journeys, Blueprints, and Diagrams
by: Kalbach, James Jim Kalbach
Published: (2016)

Advances in Relationship Marketing
by: Payne, Adrian
Published: (1995)

Service satisfaction an exploratory investigation of three models
by: Mokhtar Muhammad
Published: (2002)

Service quality gap in hospitality industry a comparison between various homestay in southern Malaysia
by: Noreen Noor Abd Aziz
Published: (2010)

The loyalty effect the hidden force behind growth, profits, and lasting value
by: Reichheld, Frederick F
Published: (1996)

Customer behavior a managerial perspective
by: Sheth, Jagdish N., et al.
Published: (2004)

Keeping customers for life
by: Gerson, Richard F
Published: (1993)

Creating customer value the path to sustainable competitive advantage
by: Naumann, Earl 1946-
Published: (1995)

Customer care how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

Satisfying internal customers first! a practical guide to improving internal and external customer statisfaction
by: Chang, Richard Y
Published: (1995)

Superior customer value in the New economy concepts and cases
by: Johnson, William C. 1954- William Charles
Published: (2004)

Customer crisis turning an unhappy customer into a life-long client
by: Mahfood, Phillip E
Published: (1993)

Great customer service for your small business
by: Gerson, Richard F
Published: (1996)

Customer satisfaction measurement and management using the voice of the customer
by: Naumann, Earl 1946-
Published: (1995)

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction
by: Chang, Richard Y
Published: (1994)

Relationship marketing for competitive advantage winning and keeping customers
Published: (2000)