The customer management scorecard managing CRM for profit

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Bibliographic Details
Main Author:	Woodcock, Neil
Other Authors:	Stone, Merlin 1948-, Foss, Bryan
Format:	Unknown
Published:	London Kogan Page Ltd. 2003
Subjects:	Customer relations > Management
Online Access:	Click Here to View Status and Holdings.
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001	wils-289517
020	#	#	\|a 0749438959
090	0	0	\|a HF5415.5 \|b .W66 2003
100	1	#	\|a Woodcock, Neil
245	1	1	\|a The customer management scorecard \|b managing CRM for profit \|c Neil Woodcock, Merlin Stone, Bryan Foss
260	#	#	\|a London \|b Kogan Page Ltd. \|c 2003
300	#	#	\|a xv, 428 p. \|b ill. \|c 25 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer relations \|x Management
700	1	#	\|a Stone, Merlin \|c 1948-
700	#	#	\|a Foss, Bryan
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=289517
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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