Customer care how to improve competitiveness, staff motivation and profitability in today's services driven organization

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Bibliographic Details
Main Author:	Cook, Sarah
Format:	Unknown
Published:	London Kogan Page 1997
Edition:	2nd. ed
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
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001	wils-284979
020	#	#	\|a 0749420758
090	0	0	\|a HF5415.5 \|b .C66 1997
100	1	#	\|a Cook, Sarah
245	1	0	\|a Customer care \|b how to improve competitiveness, staff motivation and profitability in today's services driven organization \|c Sarah Cook
250	#	#	\|a 2nd. ed
260	#	#	\|a London \|b Kogan Page \|c 1997
300	#	#	\|a 227 p. \|c 26 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=284979
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00250##a002.5.2\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##c003.5.1\|\|