Customer care how to improve competitiveness, staff motivation and profitability in today's services driven organization
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| Main Author: | |
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| Format: | Unknown |
| Published: |
London
Kogan Page
1997
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| Edition: | 2nd. ed |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | 227 p. 26 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0749420758 |
Customer care implementing total quality in today's service-driven organisation 
Customer Care Excellence How to Create an Effective Customer Focus