Communication skills for pharmacists building relationships, improving patient care

• Main Author: Berger, Bruce A. (Author)
• Corporate Author: American Pharmaceutical Association
• Format: Book
• Language: English
• Published: Washington Apha 2002
• Subjects: Pharmacy; Professional-Patient Relations; Communication
• Online Access: Click Here to View Status and Holdings.

 Communication Skills for Pharmacists: Building Relationships, Improving Patient Care, 3rd edition, includes new material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high-quality care.• 15 chapters from the previous edition cover key communication skills for pharmacists, such as listening and empathic responding, supportive communication, persuasive communication, assertiveness, and conflict management; provide help for patients in accepting the behavior changes needed to manage their illness; and explore ways to become culturally competent to provide quality care for all patients. Key Features: • A new chapter tells how to communicate about sensitive topics that patients may find difficult to discuss because of embarrassment, cultural beliefs, or fear of social stigma. • Another new chapter describes the way limited literacy or limited health literacy can affect patient outcomes and how pharmacists can identify and help overcome such limitations in their patients. • The expanded chapter on managing change emphasizes the use of motivational interviewing. • Dozens of examples share good and bad pharmacist-patient and pharmacist-physician dialogues. • Guidelines tell how to contact a physician and then build rapport and discuss drug-related problems with him or her. • Questions for reflection appear at the end of each chapter