Service quality assessment and improvement

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Bibliographic Details
Other Authors:	Salleh Yahya
Format:	Unknown
Published:	Kuala Lumpur Imagepac 2001
Subjects:	Customer services > congresses Quality assurance > xongresses
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


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001	wils-281845
020	#	#	\|a 9832324041
090	0	0	\|a HF5415.5 \|b .S47 2001
245	1	1	\|a Service quality \|b assessment and improvement
260	#	#	\|a Kuala Lumpur \|b Imagepac \|c 2001
300	#	#	\|a xiii, 203 p. \|c 23 cm
500	#	#	\|a Includes index.
650	#	0	\|a Customer services \|x congresses
650	#	0	\|a Quality assurance \|x xongresses
700	1	#	\|a Salleh Yahya
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=281845
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|