Re-organising service work call centres in Germany and Britain

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Bibliographic Details
Other Authors:	Holtgrewe, Ursula, Kerst, Christian, Shire, Karen
Format:	Unknown
Published:	Aldershot, Hants Ashgate 2002
Subjects:	Customer services > Germany Customer services > Great Britain Call centers > Germany
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0754619559
090	0	0	\|a HF5415.5 \|b .R46 2002
245	1	1	\|a Re-organising service work \|b call centres in Germany and Britain \|c edited by Ursula Holtgrewe, Christian Kerst, Karen Shire
260	#	#	\|a Aldershot, Hants \|b Ashgate \|c 2002
300	#	#	\|a xiii, 229 p. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services \|z Germany
650	#	0	\|a Customer services \|z Great Britain
650	#	0	\|a Call centers \|z Germany
700	1	#	\|a Holtgrewe, Ursula
700	#	#	\|a Kerst, Christian
700	#	#	\|a Shire, Karen
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=281359
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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