How to measure customer satisfaction

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Bibliographic Details
Main Author:	Hill, Nigell 1952-
Other Authors:	MacDougall, Rob, Brierley, John
Format:	Unknown
Published:	Aldershot Gower 1999
Subjects:	Consumer satisfaction > Evaluation
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 0566081938
090	0	0	\|a HF5415.335 \|b .H553 1999
100	1	#	\|a Hill, Nigell \|c 1952-
245	1	1	\|a How to measure customer satisfaction \|c Nigel Hill, John Brierley, and Rob MacDougall
260	#	#	\|a Aldershot \|b Gower \|c 1999
300	#	#	\|a viii, 136 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Consumer satisfaction \|x Evaluation
700	1	#	\|a MacDougall, Rob
700	#	#	\|a Brierley, John
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=280440
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