How to measure customer satisfaction
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| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Published: |
Aldershot
Gower
1999
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 020 | # | # | |a 0566081938 |
| 090 | 0 | 0 | |a HF5415.335 |b .H553 1999 |
| 100 | 1 | # | |a Hill, Nigell |c 1952- |
| 245 | 1 | 1 | |a How to measure customer satisfaction |c Nigel Hill, John Brierley, and Rob MacDougall |
| 260 | # | # | |a Aldershot |b Gower |c 1999 |
| 300 | # | # | |a viii, 136 p. |b ill. |c 24 cm |
| 500 | # | # | |a Includes index |
| 650 | # | 0 | |a Consumer satisfaction |x Evaluation |
| 700 | 1 | # | |a MacDougall, Rob |
| 700 | # | # | |a Brierley, John |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=280440 |
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How to measure customer satisfaction