How to measure customer satisfaction

How to measure customer satisfaction

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Bibliographic Details
Main Author: Hill, Nigell 1952-
Other Authors: MacDougall, Rob, Brierley, John
Format: Book
Published: Aldershot Gower 1999
Subjects:
Consumer satisfaction > Evaluation
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:viii, 136 p. ill. 24 cm
ISBN:0566081938

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