Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff
Saved in:
Other Authors: | Carlaw, Malcolm |
---|---|
Format: | Unknown |
Published: |
New York
McGraw-Hill
2003
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The real-time contact center [strategies, tactics, and technologies for building a profitable service and sales operation]
by: Fluss, Donna
Published: (2005) -
Call centers for dummies
by: Bergevin, Real
Published: (2005) -
Call center continuity planning
by: Rowan, Jim
Published: (1999) -
Designing the best call center for your business a complete guide for location, services, staffing, and outsourcing
by: Read, Brendan B. -
Bottom-line call center management creating a culture of accountability and excellent customer service
by: Butler, David L (David Lawrence)
Published: (2004)