Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

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Bibliographic Details
Other Authors:	Carlaw, Malcolm
Format:	Unknown
Published:	New York McGraw-Hill 2003
Subjects:	Call centers > Personnel management Customer services > Management Employee motivation
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a HE8788 \|b .M35 2003
245	1	1	\|a Managing and motivating contact center employees \|b tools and techniques for inspiring outstanding performance from your frontline staff \|c Malcolm Carlaw ... [et al.]
260	#	#	\|a New York \|b McGraw-Hill \|c 2003
300	#	#	\|a xvii, 297 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a OCS566 \|b BA234 \|5 FBM
526	0	#	\|a Call Centre Management \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty of Business and Management
650	#	0	\|a Call centers \|x Personnel management
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Employee motivation
700	1	#	\|a Carlaw, Malcolm
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=279615
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