Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

Managing and motivating contact center employees tools and techniques for inspiring outstanding performance from your frontline staff

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Bibliographic Details
Other Authors: Carlaw, Malcolm
Format: Unknown
Published: New York McGraw-Hill 2003
Subjects:
Call centers > Personnel management
Customer services > Management
Employee motivation
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 297 p. ill. 26 cm
Bibliography:Includes bibliographical references and index
ISBN:0071388885

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