Total quality management, organization and strategy

Not long ago total quality was just a buzzword. Today Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and orga...

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Bibliographic Details
Main Authors: Evans, James R (Author), Dean, James W. 1956- (Author)
Format: Book
Language:English
Published: Australia Thomson 2003
Edition:3rd ed
Subjects:
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Summary:Not long ago total quality was just a buzzword. Today Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory
Physical Description:vii, 399 pages illustrations 23 cm
Bibliography:Includes bibliographical references and index
ISBN:0324178719