The customer response management handbook

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Bibliographic Details
Main Author:	Richard, Darlene D
Format:	Book
Published:	Sydney McGraw Hill 2002
Subjects:	Customer services > Australia
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 007470978X
090	0	0	\|a HD9980.9.A8 \|b R53 2002
100	1	#	\|a Richard, Darlene D
245	1	1	\|a The customer response management handbook \|c Darlene D. Richard
260	#	#	\|a Sydney \|b McGraw Hill \|c 2002
300	#	#	\|a xiv, 546 p. \|b ill. \|c 24 cm
504	#	#	\|a IaIncludes bibliographical references and index
650	#	0	\|a Customer services \|z Australia
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=266358
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam