The customer response management handbook
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| Format: | Unknown |
| Published: |
Sydney
McGraw Hill
2002
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xiv, 546 p. ill. 24 cm |
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| Bibliography: | IaIncludes bibliographical references and index |
| ISBN: | 007470978X |
Quality management in service organisations 
Service management and marketing customer management in service competition