Empowerment HR strategies for service excellence

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Bibliographic Details
Main Author:	Lashley, Conrad
Format:	Book
Published:	Oxford Butterworth Heinemann 2001
Series:	Hospitality, leisure and tourism
Subjects:	Service industries > Management Service industries > Quality control Customer services > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0750652446
090	0	0	\|a HD9980.5 \|b .L35 2001
100	1	#	\|a Lashley, Conrad
245	1	1	\|a Empowerment \|b HR strategies for service excellence \|c Conrad Lashley
260	#	#	\|a Oxford \|b Butterworth Heinemann \|c 2001
300	#	#	\|a xvii, 300 p. \|b ill. \|c 24 cm
490	1	#	\|a Hospitality, leisure and tourism
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Service industries \|x Management
650	#	0	\|a Service industries \|x Quality control
650	#	0	\|a Customer services \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=265439
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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