Empowerment HR strategies for service excellence

Empowerment HR strategies for service excellence

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Bibliographic Details
Main Author: Lashley, Conrad
Format: Book
Published: Oxford Butterworth Heinemann 2001
Series:Hospitality, leisure and tourism
Subjects:
Service industries > Management
Service industries > Quality control
Customer services > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 300 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0750652446

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