Empowerment HR strategies for service excellence
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| Main Author: | |
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| Format: | Unknown |
| Published: |
Oxford
Butterworth Heinemann
2001
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| Series: | Hospitality, leisure and tourism
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xvii, 300 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0750652446 |
Empowering services excellence beyond the quick fix 
The SAGE Encyclopedia of Quality and the Service Economy