The Agenda What Every Business Must Do to Dominate the Decade

• Main Author: Hammer, Michael 1948- (Author)
• Format: Book
• Language: English
• Published: New York Crown Publishing 2001; ©2001
• Subjects: Organizational effectiveness; Consumer satisfaction; Organizational change
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes index
• Physical Description: xv, 269 pages illustrations 25 cm
• ISBN: 0609609661; 9780609609668

In The Agenda, Michael Hammer shows companies how to prosper in today's world of slow growth, fierce competition, and enormously powerful customers. The winners in this extraordinarily difficult environment-companies like IBM, Duke Power, Progressive Insurance, and GE-succeed through superior operations. Their costs are lower and their quality higher than their competitors'; they get new products to market faster and they provide better customer service. How do they do it? Through near-fanatical attention to the basics of business, and by managing these basics in new and creative ways. The Agenda teaches the ideas and techniques that any company-large or small, service firm or manufacturer-can use to out-execute and out-innovate its competitors. Businesses that follow these principles will grow by taking market share away from those that do not. While others decline, your company can thrive.The Agenda will show you how.