Loyalty rules! how today's leaders build lasting relationship

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Bibliographic Details
Main Author:	Reincheld, Frederick F.
Format:	Book
Published:	Boston Harvard Busienss School Press 2001
Subjects:	Customer relations Employee loyalty Customer loyalty Leadership
Online Access:	Click Here to View Status and Holdings.
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001	wils-263155
020	#	#	\|a 1578512050
090	0	0	\|a HF5415.525 \|b .R45 2001
100	1	#	\|a Reincheld, Frederick F.
245	1	1	\|a Loyalty rules! \|b how today's leaders build lasting relationship \|c Frederick F. Reincheld
260	#	#	\|a Boston \|b Harvard Busienss School Press \|c 2001
300	#	#	\|a xiii, 213 p. \|b il. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
650	#	0	\|a Employee loyalty
650	#	0	\|a Customer loyalty
650	#	0	\|a Leadership
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=263155
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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