How to manage the IT helpdesk a guide for user support and call centre managers

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Bibliographic Details
Main Author:	Bruton, Noel
Format:	Book
Published:	Oxford Butterworth Heinemann 2002
Edition:	2nd ed
Subjects:	Customer services > Management Information technology > Management
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0750649011
090	0	0	\|a T58.64 \|b .B783 2002
100	1	#	\|a Bruton, Noel
245	1	0	\|a How to manage the IT helpdesk \|b a guide for user support and call centre managers \|c Noel Bruton
250	#	#	\|a 2nd ed
260	#	#	\|a Oxford \|b Butterworth Heinemann \|c 2002
300	#	#	\|a xxiv 347 p. \|b ill. \|c 25 cm.
500	#	#	\|a Includes index
650	#	0	\|a Customer services \|x Management
650	#	0	\|a Information technology \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=261232
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