How to manage the IT helpdesk a guide for user support and call centre managers

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Bibliographic Details
Main Author: Bruton, Noel
Format: Book
Published: Oxford Butterworth Heinemann 2002
Edition:2nd ed
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:xxiv 347 p. ill. 25 cm.
ISBN:0750649011