Customer service skills and concepts for success

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Bibliographic Details
Main Author:	Lucas, Robert W.
Format:	Book
Published:	New York McGraw Hill 2002
Edition:	2nd ed.
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0078226333
090	0	0	\|a HF5415.5 \|b .L83 2002
100	1	#	\|a Lucas, Robert W.
245	1	1	\|a Customer service \|b skills and concepts for success \|c Robert W. Lucas
250	#	#	\|a 2nd ed.
260	#	#	\|a New York \|b McGraw Hill \|c 2002
300	#	#	\|a vii, 532 p. \|b ill.(col.) \|c 28 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=261083
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam