Customer service skills and concepts for success

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Bibliographic Details
Main Author: Lucas, Robert W.
Format: Unknown
Published: New York McGraw Hill 2002
Edition:2nd ed.
Subjects:
Online Access:Click Here to View Status and Holdings.
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020 # # |a 0078226333 
090 0 0 |a HF5415.5  |b .L83 2002 
100 1 # |a Lucas, Robert W. 
245 1 1 |a Customer service  |b skills and concepts for success  |c Robert W. Lucas 
250 # # |a 2nd ed. 
260 # # |a New York  |b McGraw Hill  |c 2002 
300 # # |a vii, 532 p.  |b ill.(col.)  |c 28 cm 
504 # # |a Includes bibliographical references and index 
650 # 0 |a Customer services 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=261083 
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040 # # |a Shah Alam 
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