Customer service skills and concepts for success

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Bibliographic Details
Main Author:	Lucas, Robert W.
Format:	Unknown
Published:	New York McGraw Hill 2002
Edition:	2nd ed.
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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Description
Physical Description:	vii, 532 p. ill.(col.) 28 cm
Bibliography:	Includes bibliographical references and index
ISBN:	0078226333

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