Customer relationship management
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| Format: | Book |
| Published: |
New York
McGraw Hill
2002
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| Series: | Briefcase books series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xii, 164 p. ill. 23 cm |
| ISBN: | 9780071379540 0071379541 |
Customer relationship management Concepts and cases