Harvard business review on customer relationship management
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| Corporate Author: | |
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| Format: | Book |
| Published: |
Boston
Harvard Business School Pub.
2001
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| Series: | Harvard business review paperback
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | vii, 192 p. ill. 24 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9781578516995 1578516994 |
Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business