Service quality management in hospitality, tourism and leisure

Service quality management in hospitality, tourism and leisure

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Bibliographic Details
Other Authors: Sparks, Beverly A, Kandampully, Jay, Mok, Connie
Format: Book
Published: New York The Haworth Hospitality Press 2001
Subjects:
Leisure industry > Management
Tourism > Management
Hospitality industry > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 339 p. ill. 22 cm
Bibliography:Includes bibliographical references and index
ISBN:0789007266

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