Building and managing a world class IT help desk

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Bibliographic Details
Main Author:	Wooten, Bob
Format:	Book
Published:	New York McGraw Hill 2001
Subjects:	Computer technical support
Online Access:	Click Here to View Status and Holdings.
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MARC


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090	0	0	\|a QA76.9.T43 \|b W66 2001
100	1	#	\|a Wooten, Bob
245	1	1	\|a Building and managing a world class IT help desk \|c Bob Wooten
260	#	#	\|a New York \|b McGraw Hill \|c 2001
300	#	#	\|a xvi, 583 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a Computer technical support
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=255255
964	#	#	\|c BOK \|d 01
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