Managing the guest experience in hospitality
Saved in:
Main Author: | Ford, Robert C. 1945- Robert Clayton |
---|---|
Other Authors: | Heaton, Cherrill P. |
Format: | Book |
Published: |
Africa
Delmar
2000
|
Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
Guest service in the hospitality industry
by: Bagdan, Paul 1970-
Published: (2013) -
MANAGING QUALITY SERVICE IN HOSPITALITY how organizations achieve excellence in the guest experience
by: Ford, Robert C.
Published: (2012) -
Guest service management
by: Rajpal, Nandini
Published: (2013) -
Please your guests a business guide for small hotels, B & Bs, guesthouses and farmhouses
by: Hayter, Roy
Published: (1998) -
Customer Service for Hospitality and Tourism
by: Hudson, Simon, et al.
Published: (2013)