Managing the guest experience in hospitality

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Bibliographic Details
Main Author:	Ford, Robert C. 1945- Robert Clayton
Other Authors:	Heaton, Cherrill P.
Format:	Book
Published:	Africa Delmar 2000
Subjects:	Hospitality industry > Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0766814157
090	0	0	\|a TX911.3.C8 \|b F67 2000
100	1	#	\|a Ford, Robert C. \|c 1945- \|q Robert Clayton
245	1	1	\|a Managing the guest experience in hospitality \|c Robert C. Ford and Cherrill P.Heaton
260	#	#	\|a Africa \|b Delmar \|c 2000
300	#	#	\|a xxiv, 432 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Hospitality industry \|x Customer services
700	1	#	\|a Heaton, Cherrill P.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=254308
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam