Managing the guest experience in hospitality
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Africa
Delmar
2000
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxiv, 432 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0766814157 |
Guest service in the hospitality industry 
MANAGING QUALITY SERVICE IN HOSPITALITY how organizations achieve excellence in the guest experience 
Please your guests a business guide for small hotels, B & Bs, guesthouses and farmhouses