Achieving excellence in guest service

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Bibliographic Details
Main Author:	Ive, Josephine
Format:	Unknown
Published:	Melbourne Hospitality Press 2000
Subjects:	Customer services > Study and teaching > Training of Hospitality industry > Study and teaching Hotels > Employees > Training of
Online Access:	Click Here to View Status and Holdings.
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LEADER	00000n a2200000 a 4501
001	wils-253778
020	#	#	\|a 1862504849
020	#	#	\|a 9781862504844
040	#	#	\|a ITMB
090	0	0	\|a TX911.3.C8 \|b I84 2000
100	1	#	\|a Ive, Josephine
245	1	0	\|a Achieving excellence in guest service \|c Josephine Ive
260	#	#	\|a Melbourne \|b Hospitality Press \|c 2000
300	#	#	\|a xi, 262 p. \|b ill. \|c 25 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services \|x Study and teaching \|x Training of
650	#	0	\|a Hospitality industry \|x Study and teaching
650	#	0	\|a Hotels \|x Employees \|x Training of
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=253778
964	#	#	\|c BOK \|d 01
998	#	#	\|a 00260##a003.5.1\|\|00260##b003.5.1\|\|00260##c003.5.1\|\|00300##a003.5.1\|\|00300##b003.5.1\|\|00300##c003.5.1\|\|