Quality service what every hospitality manager needs to know
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| Format: | Unknown |
| Published: |
New Jersey
Prentice Hall
2002
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | xvii, 202 p. ill. 23 cm |
| ISBN: | 0130930180 |
Hospitality service quality 
Service quality in hospitality organizations