Total Quality Management text with cases
This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford
Butterworth-Heinemann
2000
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| Edition: | Second edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Summary: | This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM |
|---|---|
| Item Description: | Includes bibliographical references and index |
| Physical Description: | xii, 380 pages illustrations 25 cm |
| ISBN: | 0750639520 9780750639521 |
Total quality management text with cases 
Cases in total quality management