The Only thing that matters bringing the power or the customer into the center of your business
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| Format: | Unknown |
| Published: |
New York
HarperBusiness
1993
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes bibliographical references and index |
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| Physical Description: | xii, 240 p. ill. 20 cm |
| ISBN: | 0887305415 |
The customer only rings once managing telephone contact with your customers 
The Customer Experience Book How to design, measure and improve customer experience in your business