Empowering people at work

• Main Author: Foy, Nancy (Author)
• Format: Book
• Language: English
• Published: London Gower 1994
• Subjects: Management > Employee participation; Self-directed work groups; Communication in management
• Online Access: Click Here to View Status and Holdings.
• Item Description: Includes bibliographical references and index
• Physical Description: xx, 268 pages illustrations 23 cm
• ISBN: 0566079488

Written for the benefit of practical managers coping with real people in real organizations, this book shows how the elements of empowerment work together, and explains how to manage the process of empowerment. The book includes extended case studies of IBM and British Telecom. Part one shows how the elements of empowerment work together: performance focus, teams, leadership, and face-to-face communication. Part two explains how to manage the process, even in the climate of "downsizing" and "delayering", and part three looks at how IBM and British Telecom developed employee communication to help achieve corporate objectives. The final part includes a set of survey questions to be selected on a "pick-and-mix" basis, and an annotated guide to further reading.