Stop selling, start partnering the new thinking about finding and keeping customers
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| Format: | Book |
| Published: |
New York
John Wiley & Sons
1997
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes bibliographical references and index |
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| Physical Description: | xvi, 294 p. 18 cm |
| ISBN: | 0471176885 |
The customer is key gaining an unbeatable advantage through customer satisfaction