Customer service skills and concepts for business

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Bibliographic Details
Main Author:	Lucas, Robert W
Format:	Book
Published:	Chicago Irwin 1996
Subjects:	Customer services
Online Access:	Click Here to View Status and Holdings.
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001	wils-248989
020	#	#	\|a 0256187428
090	0	0	\|a HF5415.5 \|b .L82 1996
100	1	#	\|a Lucas, Robert W
245	1	0	\|a Customer service \|b skills and concepts for business \|c Robert W. Lucas
260	#	#	\|a Chicago \|b Irwin \|c 1996
300	#	#	\|a xviii, 235 p. \|b ill. \|c 28 cm
500	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer services
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=248989
964	#	#	\|c BOK \|d 01
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