Handbook of customer satisfaction measurement

Handbook of customer satisfaction measurement

Saved in:

Bibliographic Details
Main Author:	Hill, Nigel
Format:	Book
Published:	London Gower Publishing 1996
Subjects:	Marketing research Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

How to measure customer satisfaction
by: Hill, Nigel 1952-
Published: (2003)

AMA handbook for customer satisfaction
by: Dutka, Alan F
Published: (1994)

How to measure customer satisfaction
by: Hill, Nigell 1952-
Published: (1999)

Handbook of customer satisfaction and loyalty measurement
by: Hill, Nigel 1952-
Published: (2000)

The handbook of customer satisfaction and loyalty measurement
by: Hill, Nigel 1952-
Published: (2006)

Measuring and managing customer satisfaction going for the gold
by: Kessler, Sheila
Published: (1996)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (1993)

Measuring customer satisfaction
by: Gerson, Richard F
Published: (1993)

Satisfaction a behavioral perspective on the consumer
by: Oliver, Richard L.
Published: (1997)

Customer satisfaction training manual
Published: (2005)

Customer satisfaction evalution methods for measuring and implementing service quality
by: Grigoroudis, Evangelos
Published: (2009)

The little book of big customer satisfaction measurement
by: Rao, Ajit 1962-
Published: (2012)

Customer satisfaction practical tools for building important relationships
by: Scott, Dru
Published: (2000)

Customer satisfaction measurement and management using the voice of the customer
by: Naumann, Earl 1946-
Published: (1995)

Customer satisfaction how to maximize, measure, and market your company's "ultimate product" ack Hanan, Peter Karp
by: Hanan, Mack
Published: (1989)

Service satisfaction an exploratory investigation of three models
by: Mokhtar Muhammad
Published: (2002)

Measuring customer satisfaction survey design, use, and statistical analysis methods
by: Hayes, Bob E. 1963-
Published: (1998)

The customer is key gaining an unbeatable advantage through customer satisfaction
by: Lele, Milind M
Published: (1991)

Customer-focused marketing actions for delivering greater internal and external customer satisfaction
by: Chaston, Ian
Published: (1993)

Improving customer satisfaction, loyalty, and profit an integrated measurement and management system
by: Johnson, Michael D Michael David
Published: (2000)

Analysis of customer satisfaction data a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research
by: Allen, Derek R
Published: (2000)

In charge of customer satisfaction a competence approach
by: Cartwright, Roger
Published: (1997)

Customer behaviour consumer behavior and beyond
by: Sheth, Jagdish N
Published: (1999)

Know your customer new approaches to understanding customer value and satisfaction
by: Woodruff, Robert B
Published: (1996)

Business process mapping bimproving customer satisfaction
by: Jacka, J. Mike, et al.
Published: (2002)

The 7 universal laws of customer value how to win customers and influence markets
by: Broydrick, Stephen C
Published: (1996)

Creating customer loyalty
Published: (1993)

A STUDY ON MENU MECHANICS IN RELATION TO CUSTOMER SATISFACTION
by: Humairah Hamzah
Published: (1999)

Improve your profits....satisfying customers
by: Sewell, Ron
Published: (1988)

Marketing connecting with customers
by: Harrell, Gilbert D, et al.
Published: (1999)

Customer behavior a managerial perspective
by: Sheth, Jagdish N., et al.
Published: (2004)

Market-driven management how to define, develop, and deliver customer value
by: Webster, F. E
Published: (2002)

CUSTOMER SATISFACTION The Other Half of Your Job
by: Scott, Dru
Published: (1991)

Satisfying internal customers first a practical guide to improving internal and external customer satisfaction
by: Chang, Richard Y
Published: (1994)

Customer service S/NVQ level 2 candidate handbook
by: Bradley, Sally
Published: (2003)

Customer care how to create an effective customer focus
by: Cook, Sarah
Published: (2000)

MARKET-DRIVEN MANAGEMENT USING THE NEW MARKETING CONCEPT TO CREATE A CUSTOMER-ORIENTED COMPANY
by: Webster, Frederick E.
Published: (1994)

Market-driven management using the new marketing concept to create a customer-oriented company
by: Webster, Frederick E
Published: (1994)

Satisfying internal customers first! a practical guide to improving internal and external customer statisfaction
by: Chang, Richard Y
Published: (1995)

101 ways to boost customer satisfaction
by: Foster, Timothy R. V
Published: (1997)