Dealing with customer complaints
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| Main Author: | |
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| Format: | Book |
| Published: |
London
Gower Publishing
1996
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes bibliographical references and index |
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| Physical Description: | xi, 132 p. ill. 26 cm |
| ISBN: | 0566076977 |
A complaint is a gift using customer feedback as a strategic tool