Benchmarking theory and practice
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| Format: | Book |
| Published: |
London
Chapman & Hall
1995
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
|---|---|
| Physical Description: | x, 396 p. ill. 24 cm |
| ISBN: | 0412626802 |
Benchmarking customer service