SPC simplified for services practical tools for continuous quality improvement
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| Other Authors: | , |
| Format: | Unknown |
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White Plains
Quality Resources
1991
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| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes bibliographical references and index |
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| Physical Description: | xviii, 299 p. ill. 23 cm |
| ISBN: | 0527916390 |
Managing for quality in the service sector 
SERVICE OPERATIONS MANAGEMENT Improving Service Delivery