Achieving Service Productivity lessons from the best in the world
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| Main Author: | |
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| Other Authors: | |
| Format: | Manuscript Book |
| Language: | English |
| Published: |
London
Pitman Pub.
1994
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Achieving service excellence maximizing enterprise performance through innovation and technology
The management of service operations
Services Marketing and Management
