THEORY WHY In Which the Boss Solves the Riddle of Quality
In a fable about Punctuation Inc., the Boss and his Right-Hand Man and Left-Hand Man find out that to be successful quality must be a goal throughout the organization.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
American Management Association
1986
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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The customer connection quality for the rest of us
