Quality total customer sevice
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| Main Author: | |
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| Format: | Unknown |
| Published: |
London
Century Business
1992
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Includes index |
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| Physical Description: | 290 p. 24cm |
| ISBN: | 0712698436 |
Service Quality and Productivity Management 
Managing quality customer service