Supporting services level agreements on IP network
Saved in:
| Main Author: | |
|---|---|
| Format: | Unknown |
| Published: |
U.S.A
Macmillan Tech. Pub
1999
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Add Tag Be the first to leave a comment!
Integrating service level agreements optimizing your OSS for SLA delivery 
A guide to customer service skills for the service desk professional